PENINSULA VILLAS BODRUM - STANDARD TERMS AND CONDITIONS OF VILLA RENTAL [2023.01]
This is a legally binding contract between the property Owner, [tag:ownername] and the Lead Guest.
Please read them carefully as they set out your respective rights and obligations.
“Owner” is owner/or appointed owner agent of the Property you have booked and is also referred to as, "we", “our” in Rental Agreement
“Rental Agreement” means the contract between the owner and lead guest which is created online by the Peninsula booking process on the Peninsula Website
“Us” refers to the parties in this Rental Contract, namely “Owner” and “Lead Guest”
“Lead Guest ” means the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The Lead Guest is also referred to as "you", “us”.
"Peninsula" means Peninsula Villas Ltd
“Property Manager” means the locally based owner or owner’s representative appointed to manage the Villa.
“Service Charges” means internet, water and electric.
“Property” means the property which is being booked referred to as the named property booked as described on the Peninsula Website.
"Rental Fee" means the Total Rental Cost as defined in the Booking Confirmation.
"Website" means www.peninsulavillasbodrum.com
1.0 Making your Booking
All bookings are made subject to these booking conditions.
1.1 Making your Booking Request – Reserving the Property
Bookings can be made by completing the booking forms on the Peninsula website and following the instructions or by contacting Peninsula by telephone, or email. Contact details are available on the Peninsula web site.
The balance of the rental charge, known as the Final Payment along with the breakage Deposit, is payable not less than [tag:bookingbalancedueweeks] prior to the start of the holiday. Failure to pay the Deposit or balance in full by the due dates will constitute a cancellation of the holiday by the Lead Guest. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than [tag:bookingbalancedueweeks] prior to the arrival date must be paid in full at the time of booking.
1.2 Confirming your Booking
Once you have made your booking request, a Booking Deposit is payable within 3 of the provisional booking being taken. The booking is taken on a Provisional basis until the Deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is Confirmed, it can be cancelled by either party at any time without prior notice
When we agree to accept your Booking Request Peninsula will issue you a payment request by email. This invoice will be sent to the Lead Guest. Please check this invoice carefully as soon as you receive it. Contact Peninsula immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.
Your booking is confirmed when Peninsula receives your Deposit and the availability status will be changed to “Booked”, and you will be issued a confirmation invoice by email.
In order to confirm your Booking Request and Confirm your stay the following payments are required once we accept your Booking Request. These are detailed in the Invoice which will be sent to you by Peninsula. The following payments are required:
2.1 Initial Payment
Once you have made your booking request, the Initial Payment is payable within [tag:bookingDepositduedays] of the provisional booking being taken. The initial payment comprises the Booking Deposit and the Booking Fee.
2.1.1. Booking Deposit
Once you have made your booking request, a Booking Deposit is payable within [tag:bookingDepositduedays] of the provisional booking being taken.
If your booking is made over six weeks before your requested dates - a Booking Deposit of 16% of the full payment must be paid. If your booking is made within six weeks of your requested dates " Full Payment” must be paid.
The Booking Deposit is not refundable in the event of your cancellation or failure to pay on time as set out in cancellation by you- clause 9.
2.1.2. Booking Fee
A Booking Fee of £95.00 is applied to all bookings. This payment is made to Peninsula when the Booking Deposit is made.
2.2. Final Balance Payment
The balance of the cost of your stay must be received by the Owner not less than six weeks prior to the start of your booking (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If an alternative final payment date is agreed with Peninsula this will be detailed in the booking Payment Schedule, you will receive before your Deposit payment is made.
The balance of the rental charge, known as the Final Balance Payment along with the Damages Deposit, is payable not less than [tag:bookingbalancedueweeks] prior to your arrival. Failure to pay the Deposit or balance in full by the due dates will constitute a cancellation of the holiday by the lead guest and we reserve the right to treat your booking as cancelled by you.
Please be sure to note the due dates of these payments as reminders are not routinely issued.
The Final Balance Payment should be made either to the Owners bank account direct or to Peninsula.
- If the Final Balance Payment is made direct to the Owner, any transaction charges will be Your responsibility and the owner is to receive net of any transfer and bank charges the amount detailed in the invoice.
- If the Final Balance Payment is made to Peninsula, then they will apply a secure payment fee for managing the transaction and forwarding the payment to the Owner’s account on behalf of the Lead Guest.
2.2.1 Option to Pay Final Balance to Peninsula
If Peninsula offer you the choice to make the Final Balance Payment to Peninsula, Peninsula will forward the Final Balance to the owner's bank account on your behalf. The following charges will apply if you choose this option:
- A fee of £20.00 will be charged for the bank transfer to the owner account
- If you make the final balance payment to Peninsula using the "Secure Payment Service", then a fee of 2.5% (European Credit/Debit Cards), or 2.95% (Non-European Credit/Debit Cards) will be applied.
2.3. Refundable Breakage Deposit
You must pay a Refundable Breakage Deposit as detailed in this contract [tag:propertycustom2]. This will either be collected by Peninsula or the Property Manager. The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you, or any member of your party will be deducted by us from the security Deposit at the end of your stay.
If we do have to deduct any funds for damage the minimum an administration fee of £25 will be applied to the deduction for damages.
For all refunds to a non UK bank account Peninsula will also deduct from the refund any bank fees incurred to make the refund.
If no deductions are required, your security Deposit will be refunded in full to you not later than 14 days after your departure from the property. If the security Deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.
In the event of cancellation by you, if you have made payment of the security Deposit, then this is fully refundable.
The Lead Guest should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the Property Manager prior to departure. The property Owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the Property Owner/Manager) will not be charged for.
3. Your Contract
A binding contract between us both comes into existence when the Deposit payment is paid. If you cancel after paying the Deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by the laws of Turkey and we both agree that any dispute arising out of or connected with your Booking will be dealt with by the Courts of Turkey.
4. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. Once the Booking is confirmed the price we have agreed will not be changed. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking, and you must check your confirmation invoice.
5. Number of Persons - Capacity
The maximum number of people entitled to stay at this property is [tag:propertysleeps] and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the Lead Guest and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.
6 Arrival and Departure Time
Every effort will be made to have the property available from [tag:arrivaltime] on the day of arrival. The property must be vacated by 10:00am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
The property will have been cleaned and beds made up before your arrival. Should you require extra cleaning or linen changes during your stay this must be pre-arranged with us. The cost will be advised accordingly.
We expect the Lead Guest and party would treat the property as they would their own home. The property Owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
8. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us or Peninsula by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £35.00 will be payable together with any costs incurred by ourselves.
9. Cancellation by you
Should you need to cancel your stay after the contract has begun, the Lead Guest must immediately advise Peninsula by email to firstname.lastname@example.org. Your notice of cancellation will only be effective when we receive it, and it is confirmed as received by us.
The cancellation fees are as follows:
- Cancellation received [tag:bookingbalancedueweeks] before your reservation start date the cancellation charge will be the Deposit.
- Cancellation received less than [tag:bookingbalancedueweeks] before your reservation start the cancellation fee will be the Final Payment and the Deposit Payment. For the avoidance of doubt, that means to say the Total Rental Fee.
Amendment charges are not refundable in the event of cancellation.
Booking fees are not refundable in event of cancellation.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
We strongly recommended that you take out a comprehensive travel insurance policy, which will include cancellation cover and full cover for your personal belongings as no such cover is provided by us. Accordingly, any such losses incurred remain your responsibility. The travel insurance policy should also cover you in the event of accident or illness, cost and cancellation by you, cost of assistance (including repatriation) and other expenses. We also recommend accidental damage insurance for all members of your party to cover against accidental or negligent damage to the Property and protect against loss in the event of a deduction from the security Deposit.
11. Cancellation by the Property Owner
Occasionally, we have to make changes to and correct errors on the website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we must make a significant change to or cancel your booking, Peninsula will tell you as soon as possible. Peninsula will endeavour to offer you an alternative should a significant change or cancellation occur.
The Owner will not be liable to pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
12. Covid-19 travel guidance
Please be aware that it is your obligation to travel safely and responsibly while also adhering to the latest government guidelines and you should therefore keep up to date with any guidelines and/or restrictions in relation to your booking.
13. Force Majeure
We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds,earthquakes, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, natural or technical disasters, nuclear war) and or similar events out of our control.
14. Our Liability to you
14.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours.
Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 10)
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note; we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.
14.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of Turkey will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with Turkish laws and regulations at the time, the accommodation will be treated as having been properly provided.
14.3. We agree to advise you in writing our contact details and our key holder after your booking has been confirmed.
15. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us or our Property Manager and Peninsula. Any verbal notification must be put in writing and given to our Property Manager or Peninsula as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility towards such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
17. Special requests and medical problems
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
18. Passports, visas and health requirements
It is your responsibility to ensure that you and your party members are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must check passport and visa requirements for entry to Turkey with your Embassy.
19. Prices and Website Accuracy
Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) before you confirm your booking.
20. Responsibilities and the role of Peninsula
Peninsula acts as the booking agent and is not the principal of any rental contract between the Owner and the Lead Guest.
Peninsula solely act as an agent and payment gateway on behalf of all the properties listed on Peninsula’s website. Peninsula accept no responsibility for the actual provision of the Property whose responsibilities are limited to making the booking in accordance with your instructions.
The approval and accuracy of the description appearing on the website is the sole responsibility of the Owner and we agree to review the published details and take steps to advise Peninsula of inaccuracies. Peninsula undertakes to make such changes as requested. Peninsula provides, and is solely responsible for the publishing, web site software, and payment gateways and processes. We appoint Peninsula to visit, organise photography and describe this property in good faith.
21. Complaints procedure
In the event of any problems you must contact us or our Property Manager immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately get in touch with us or our Property Manager by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail. You are obliged to give us the time necessary to resolve the problem.
Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached.
The property Owner reserves the right to ask the Lead Guest and their party to leave the property, without refund, should the behaviour of the Lead Guest and/or their party be considered by the property owner to be unreasonable.